Join a growing startup team that is connecting 100,000's of citizens to each other and their government world wide. Our data feeds are distributed by hundreds of media partners who use the data to inform readers and hold their government accountable. SeeClickFix is an affirmative action - equal opportunity employer.

Come join us in remaking the user interface to government. Power to the community!

We believe treating our employees right is important to doing great work. Here are the benefits we are offering right now:

SeeClickFix is an Equal Employment Opportunity Employer. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.



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Account Executives prospect potential new business partners throughout an assigned territory, owning new Annual Recurring Revenue Growth for that region that meets quota expectations.

About Us

We are a civic tech pioneer that has built the largest public citizen network in the world. Our tools help hundreds of thousands of citizens throughout the US to connect with local governments — fixing neighborhood problems and uniting communities. We also work hard to drive efficiency, cost savings and velocity to our partners within City Hall by offering them a smart flexible management platform to better handle customer service.

About The Role

You are inquisitive, articulate and thoughtful. You are a good storyteller and listener. You are excited to distribute and amplify the story of SeeClickFix users—both citizen and government. Most of all, you are totally onboard with the SeeClickFix mission: to build trust and accessibility in local governments by empowering citizens.

Specific responsibilities include:

  • Generate demand by getting the word out about SeeClickFix through every medium possible such as email campaigns, telemarketing, webinars, conferences and social selling
  • Convert inbound leads to progress and close new business deals
  • Qualify and cultivate new business leads to late stages and upsell/cross-sell opportunities
  • Take accountability for your geographic territory and understand buying dynamics, the marketplace, the culture that helps you capitalize the opportunity at hand
  • This is a quota-based position that demands both prospecting and closing skills

We are a small team, so you will focus on all three areas of our content strategy with the team:

  1. Lead Generation
  2. Educating qualified leads
  3. Navigating often complex evaluation/ procurement processes to a yes!

Experience

  • Bachelor’s degree in relevant field
  • 2-3 years experience in relevant pursuits

How to Apply

Send an email to our Global Head of Sales Mike Nargi to apply. Please include a resume, cover letter, and contact info.

We are looking for a mid to senior Android Engineer with 5+ years of development experience and 2+ years Android experience. A successful candidate should demonstrate extensive knowledge of the Android SDKs, and design patterns such as MVVM and clean architecture.

Our team develops iOS, Android, Ember, and Rails applications. Our development practices include Agile practices, pair programming, test driven development, continuous deployment, and responsive design.

Our product roadmap involves solving problems in the areas of mapping, geospatial databases, workflow management, external integrations, online communities, data analysis, accessibility and more.

We are looking for experienced engineers that have a history of learning new technologies and working effectively in a team environment.

About the Role

Applicants for these positions must be …

  • Comfortable with change and continuous learning
  • Willing to develop in a pairing environment
  • Able to prepare clear technical documentation
  • Experienced building and shipping production web systems
  • Practiced in front-end and back-end technologies
  • Comfortable with git or other revision control systems
  • Familiar with testing methodologies and frameworks
  • Experienced with Postgres or other SQL databases in a production environment
  • Willing and able to work in our New Haven, Connecticut office

The following aren’t required but would be helpful …

  • A bachelor’s degree in Computer Science, Software Engineering, or a closely related program
  • PostGIS
  • GIS mapping systems or APIs
  • REST API experience

How to Apply

Interested? Please send us a message and include the following information:

  • A copy of your resume (text or PDF please) and/or links to an online resume.
  • Links to any other resources that you think would help us learn about you (blog, GitHub, apps, etc)
  • A brief description of your work experience with Rails, Ember, iOS, or Android
  • A link to a article, blog entry, tutorial, slide deck, etc. about software development or technology that you recently found interesting

Are you a great listener? Do you value helping people? Want to make an impact and do work that is meaningful? This opportunity is for you!

We are looking for a motivated and hands-on person with customer support experience to join our Client Services team in the role of Customer Success Specialist. You will be tasked with responding to client and resident requests for support. As a member of the Customer Success Team, this role serves as one of the main entry points for clients and citizen to reach out for help.

This listing is for a full-time position at our office in downtown New Haven.

About the Role

Ideal Candidates are…

  • Passionate and driven to continually learn and achieve more
  • Dedicated to crazy awesome excellent customer service
  • Skilled at connecting with people on a human-level to achieve connectedness and partnership
  • Willing to tackle the unknown with little direction
  • Patient and optimistic, and translate that ethic into written and verbal communications
  • Ability to turn an upset user into a user for life
  • Prepared to carry weight for others and take on tasks outside of your typical responsibilities
  • Excellent written and verbal communication skills
  • Ability to tackle small, sometimes redundant, tasks quickly

Job Responsibilities:

  • Friendly, responsive, and timely reply to all client and citizen requests for support (via email, tickets and phone)
  • Coordinate zero to minimal backlog of outstanding support requests at all times
  • Manage and process SeeClickFix.com site moderations multiple times per day
  • Work with teammates to ensure coverage for support M-F 8am-6pm ET
  • Actively ensure that support tasks are not landing on the plates of other non-support staff – proactively seek to address all support tasks
  • Create and promote FAQ content to drive self-service support
  • Become an expert in and knowledgeable of the SeeClickFix community, CRM and mobile products
  • Be involved in conversations about product features and defects, and share ideas on enhancements and solutions
  • Advise on client feature requests
  • Take on and complete ad hoc projects, as directed by management

Education & Related Experience:

  • College degree or equivalent
  • Experience with social media (Twitter, Facebook, LinkedIn, etc.)
  • Experience with mobile devices
  • Able to understand and discuss basic web technology
  • Comfortable learning and figuring out new technology
  • Understanding of civics and local government structure, a plus
  • Demonstrated ability to work within tight deadlines
  • Knowledge of html, a plus

How to Apply

Interested in applying? Please send a cover letter and resume to cari@seeclickfix.com.

We are looking for senior developers (5+ years of experience) who have 2+ years of experience with Javascript single page application frameworks such as Ember, React, Vue, or Angular as well as some backend experience with frameworks such as Ruby on Rails, Django, or Laravel.

Successful applicants will have a history of learning new technologies and working effectively in a team environment. Our engineering practices include agile development, pair programming, test driven development, continuous deployment, and responsive design.

Our product roadmap involves solving problems in the areas of mapping, geospatial databases, workflow management, external integrations, social networks, data analysis, accessibility and more.

About the Role

Applicants for this position must be…

  • Able to work in our New Haven, Connecticut office
  • Comfortable with change and continuous learning
  • Willing to develop in a pairing environment
  • Familiar with testing methodologies and frameworks
  • Familiar with building and shipping production applications
  • Comfortable with git or other revision control systems

The following aren’t required but would be helpful…

  • UI/UX visual design experience
  • Experience with HTTP based APIs such as REST, JSONAPI, or SOAP
  • Familiar with Postgres or other SQL databases in a production environment
  • GIS mapping systems or map APIs
  • A bachelor’s degree in Computer Science, Software Engineering, or a closely related program

How to Apply

Interested? Please send us a message and include the following information:

  • A copy of your resume (text or PDF please) and/or links to an online resume
  • Links to any other resources that you think would help us learn about you (blog, GitHub, apps, etc)
  • A brief description of your work experience related to Javascript and SaaS products
  • A link to an article, blog entry, tutorial, slide deck, etc. about software development or technology that you recently found interesting

Partnership Managers build strong, long-lasting client relationships that lead to high retention and expansion with existing accounts. As team lead, this role oversees the other partnership managers in collaboration with the Director of Customer Success, sets actionable strategies for team to meet goals for retention and growth, and owns an assigned territory of accounts as well.

About Us

We are a civic tech pioneer that has built the largest public citizen network in the world. Our tools help hundreds of thousands of citizens throughout the US to connect with local governments — fixing neighborhood problems and uniting communities. We also work hard to drive efficiency, cost savings and velocity to our partners within City Hall by offering them a smart flexible management platform to better handle customer service.

About The Role

You are inquisitive, articulate and thoughtful. You are a good problem solver, storyteller and listener. You are excited to partner with and amplify the story of SeeClickFix users—both citizen and government. Most of all, you are totally onboard with the SeeClickFix mission: to build trust and accessibility in local governments by empowering citizens.

We are looking for a motivated and hands-on person with relationship management and sales experience to join our Customer Success Team in the role of Partnership Manager Team Lead. Partnership Managers grow strong, long-lasting client relationships within a set territory. This role will oversee the other Partnership Managers while also managing their own set of accounts

This listing is for a full-time position at our office in downtown New Haven. Ideal candidates are:

  • Skilled at connecting with people to produce buy-in and change behavior
  • Experienced at managing a team with proven results
  • Able to manage client expectations while encouraging them to take action
  • Exceptional at understanding client needs and turning those needs into new growth opportunities
  • Knowledgeable about sales techniques and using data to guide actionable strategies

Job Responsibilities

  • Oversee the partnership managers and guide activities to ensure goals for opportunities created, upsells closed, and renewals are achieved.
  • Establish repeatable strategies and outreach tasks that all partnership managers use that lead to renewal and upsell growth with clients.
  • Drive client growth through:
  • Expanding lifetime value with higher product adoption and upsells,
  • Improving customer satisfaction and overall health scores,
  • Reducing churn and driving new business growth through greater advocacy and reference-ability.
  • Identify and grow opportunities within territory and collaborate with sales, which includes using existing client base for referrals to new clients.
  • Forecast “at risk” clients and develop plans to improve client relationship and engagement
  • Operate as the lead point of contact for matters specific to your assigned clients.
  • Ensure the timely and successful delivery of SCF solutions according to customer needs and objectives, which includes anticipating roadblocks, assessing alternatives, and recommending solutions.
  • Forecast and track key account metrics.
  • Coordinate client communications with Marketing and Product.
  • Write blog posts for launches and case studies.
  • Effectively communicate with client and SCF senior management, project team members, 3rd party consultants and others.
  • Provide timely status updates in ticketing and project management systems, meetings, etc.

Experience

  • Bachelor’s degree in relevant field
  • 2-3 years experience in account management, sales, or other relevant areas
  • Understanding of civics and local government structure, a plus
  • Ability to tackle small, sometimes redundant, tasks quickly and painlessly
  • Ability to lead meetings either in person, on the phone or through video calling
  • Effective at interacting with teammates and management from multiple locations
  • Skilled in grasping complex concepts and presenting them in clear and concise language
  • Comfortable learning and figuring out new technology
  • A willingness to tackle the unknown with little direction

How to Apply

To apply please send an email to our Director of Customer Success, Cari Tate. Please include a resume and cover letter.

We are looking for a senior developer (5+ years of experience) who has 2+ years of experience with one or more of the following technology stacks:

  • Ruby on Rails
  • Ember / React / Angular

Successful applicants will have a history of learning new technologies and working effectively in a team environment. We’re looking for someone who loves pragmatic, clean solutions.

Our product roadmap involves solving problems in the areas of mapping, geospatial databases, workflow management, external integrations, data analysis, accessibility and more.

About the Role

Applicants for these position must be …

  • Able to work in our New Haven, Connecticut office
  • Willing to develop in a pairing environment
  • Familiar with testing methodologies and frameworks
  • Familiar with building and shipping production applications
  • Comfortable with git or other revision control systems

The following aren’t required but would be helpful …

  • DevOps experience including Heroku, AWS, Linux VMs, chef, etc.
  • UI/UX design experience (web or mobile)
  • Experience with HTTP based APIs such as REST, JSONAPI, GraphQL, or SOAP
  • Familiar with Postgres or other SQL databases in a production environment
  • GIS mapping systems or APIs
  • A bachelor’s degree in Computer Science, Software Engineering, or a closely related program

How to Apply

Interested? Please send us a message and include the following information:

  • A copy of your resume (text or PDF please) and/or links to an online resume
  • Links to any other resources that you think would help us learn about you (blog, GitHub, apps, etc)
  • A brief description of your work experience related to Rails, Javascript
  • A link to an article, blog entry, tutorial, slide deck, etc. about software development or technology that you recently found interesting
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